Route55 Restro & Lounge
Last Updated: 18 September 2026
Route55 Restro & Lounge (“Route55”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, making an enquiry or reservation, or interacting with our digital services.
This Privacy Policy explains how we collect, use, store and protect personal information in accordance with applicable laws and regulations of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, where applicable. It covers our website and enquiry channels; it does not describe any separate hotel systems or venue CCTV arrangements.
1. Information We Collect
When you use our website or contact Route55, we may collect information that you voluntarily provide, including:
- Name
- Email address
- Mobile or telephone number
- Reservation or enquiry information
- Preferred date, time and party size
- Messages or information submitted through our enquiry forms
- Information provided when communicating with us through WhatsApp, telephone, email or social media
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Approximate location derived from technical information
- Referral source
- Date and time of visits
- Website interaction and performance information
- Cookie and analytics information
We collect only information reasonably necessary for the relevant purpose. Please do not send payment card details, identity documents or sensitive personal information through the general enquiry form.
2. How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Process and manage table reservation requests
- Contact you regarding a reservation or enquiry
- Provide information about Route55, our services, entertainment, offers and events
- Operate, maintain and improve our website
- Understand website traffic and visitor behaviour
- Measure marketing and advertising performance
- Detect and prevent fraud, abuse or security incidents
- Maintain business and operational records
- Comply with applicable UAE laws, regulatory requirements or lawful requests from competent authorities
We process personal information with your consent where required, to take steps at your request before a reservation or to perform a contract, to meet legal obligations, or where another exception expressly permitted by applicable UAE law applies. Where we rely on consent, you may withdraw it without affecting the lawfulness of processing before withdrawal.
3. Marketing Communications
We obtain consent where required before sending promotional electronic communications. Agreeing to be contacted about a reservation or enquiry does not also subscribe you to promotional messages.
If you consent to receive marketing communications from Route55, we may contact you regarding events, promotions, offers or other relevant updates.
You may withdraw your consent or unsubscribe from marketing communications at any time using the unsubscribe method provided or by contacting us.
Withdrawing marketing consent will not prevent us from sending necessary transactional communications relating to an enquiry or reservation.
4. Cookies and Analytics
Our website uses cookies and similar technologies for website operation, analytics and embedded content. These technologies can collect identifiers and information about your device and activity.
Services used on our website include:
- Google Analytics 4, deployed through Google Tag Manager, to measure visits and website interactions
- Google Search Console provides reports about visibility in Google Search; it is not a visitor tracking cookie installed by the website
- Google Tag Manager manages website tags; the information collected depends on the tags deployed
- WhatsApp links, which take you to a separate Meta service when selected
- Embedded Instagram content supplied through our Instagram feed
- YouTube video embeds
Some third-party services may place their own cookies or collect technical information in accordance with their respective privacy policies.
Where legally required, we will request consent before using non-essential cookies or similar tracking technologies.
You can manage or disable cookies through your browser settings, although some features may be affected. Browser cookie settings do not necessarily prevent all data transfers to embedded third-party services. Contact us if you have questions about tracking or withdrawing consent.
5. Sharing of Personal Information
We do not sell your personal information.
We may share information when reasonably necessary with trusted service providers that assist us with services such as:
- Website hosting and maintenance
- Website analytics
- Advertising and marketing
- Reservation and enquiry management
- Email and communication services
- IT and cybersecurity
- Professional and legal services
Where providers process personal information on our behalf, we require them to use it for the agreed services and apply appropriate confidentiality and security measures. External platforms may also process information for their own purposes under their privacy policies.
Information may also be disclosed where required by applicable law, court order, regulatory requirement or a lawful request from a competent government authority.
6. International Data Transfers
Some of the technology and service providers used by our website may process or store information outside the UAE.
Where personal information is transferred internationally, Route55 will take appropriate measures required under applicable UAE data-protection legislation to protect the information.
7. Data Security
We take reasonable administrative, organisational and technical measures designed to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
These measures may include secure website connections, access controls, reputable hosting providers and other appropriate security practices.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legitimate business requirements, resolve disputes, maintain appropriate records and comply with applicable legal or regulatory obligations.
When information is no longer required, we securely delete or anonymise it, subject to applicable legal requirements. Retention depends on the type of record, the enquiry or reservation involved, applicable obligations and any dispute or legal hold. You may contact us for information about retention relevant to your request.
9. Your Privacy Rights
Subject to applicable UAE law and any permitted exceptions, you may have rights concerning your personal information, including rights to:
- Obtain information about the processing of your personal data
- Request access to certain personal information
- Request correction of inaccurate or incomplete information
- Request deletion where applicable
- Request restriction or cessation of certain processing
- Withdraw consent where processing is based on consent
- Object to certain automated processing where applicable
- Request transfer of personal data where applicable
To exercise a privacy right, please contact us using the details below. We may need to verify your identity before processing certain requests. You may also raise a complaint with the competent UAE data-protection authority in accordance with applicable law.
10. Third-Party Websites and Social Media
Our website may contain links to third-party websites, social-media platforms, maps, reservation services or other external services.
Third-party websites and platforms have their own privacy practices. Please review their policies when using those services. This does not limit Route55’s responsibilities for personal information it processes or shares.
11. Age eligibility
Route55 is an adult nightlife venue.
Our website and venue services are not directed toward persons under 21 years of age, and we do not knowingly seek to collect personal information from persons under 21 for nightclub reservations or nightlife-related marketing.
If we learn that information has been collected contrary to this policy, we take appropriate steps to delete it unless retention is required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology or applicable legal and regulatory requirements.
The latest version will be published on this page with an updated “Last Updated” date.
13. Contact Us
For questions regarding this Privacy Policy, our handling of personal information or requests concerning your personal data, please contact:
Route55 Restro & Lounge
Ground Floor, Jacob’s Garden Hotel
316 Al Rolla Road, Al Raffa
Bur Dubai, Dubai, United Arab Emirates
Email: info@route55.ae
Website: route55.ae